Refund policy

We want you to feel the boost. If something is not right with your order, here is how we handle it.

 

Returns & refunds
We do not accept returns. All sales are final once an order ships for health and safety reasons. We are also not able to offer refunds or exchanges for change of mind or for a flavor you did not enjoy. If your order arrives damaged, defective, or incorrect, we will take care of it (see below).

Damages and issues
If your order arrives damaged, defective, or incorrect, email help@getzoid.com within 14 days of delivery with your order number and a photo. We will send a replacement or issue a full refund at no cost to you, and you do not need to ship anything back.

 

Refunds
Approved refunds go back to your original payment method within 5 to 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at help@getzoid.com.

 

Lost or stolen packages
Once the carrier marks an order delivered, it is outside our control, so we cannot guarantee a refund or replacement for packages that go missing or are stolen after delivery. We do want to help. If your tracking shows delivered but the package has not turned up, email help@getzoid.com and we will do our best to help you trace it or work with the carrier, handled case by case.

 

Questions
Email help@getzoid.com. We read every message.