Shipping policy

Where we ship
We currently ship within the contiguous US only. We do not ship to AK/HI, US territories, or internationally yet.

 

Processing time
Orders are processed and shipped within 1 to 2 business days, excluding weekends and holidays. You will get a confirmation email with tracking once your order ships.

 

Shipping rates
Free standard shipping on orders over $60.

 

Delivery time
Standard shipping typically arrives within 3 to 7 business days after processing. Delivery windows are estimates and are not guaranteed.

 

Carrier delays
Once an order leaves our facility, delivery is in the carrier's hands. We are not responsible for carrier delays, including those caused by weather, holidays, or other factors outside our control.

 

Damaged in transit
If your order arrives damaged, email help@getzoid.com within 14 days of delivery with a photo. See our Refund Policy: we will replace it or refund you at no cost.

 

Lost or stolen packages
We cannot guarantee a refund or replacement for packages that are lost or stolen once the carrier marks them delivered. If something goes missing, email help@getzoid.com and we will do our best to help you trace it or work with the carrier, though outcomes are not guaranteed.

 

Incorrect shipping address
Please double-check your address at checkout. We are not responsible for orders shipped to an incorrect address entered by the customer. If a package is returned to us as undeliverable, we will reach out to arrange reshipment, which may incur additional shipping charges.

 

Subscriptions
Subscription orders ship automatically on your selected cadence and follow the same processing times and shipping terms above.

 

Questions
Email help@getzoid.com.